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Managers’ communication skills have a significant impact on their success as a manager. Is their communication style understood by others? Do their words give them credibility? Do other people take them seriously, listen to what they have to say, and engage in dialogue? This course returns to the foundations of communication—including giving feedback, listening, and responding to and asking questions—because these communication paradigms require precise communication skills. Second, conflicts among employees can be one of the most difficult productivity drains in the business. Managers can promote a more harmonious work environment by learning how to handle conflicts appropriately. Also, by learning about the different types of difficult people and how to communicate with them, managers are better able to manage difficult interactions. And finally, communicating with their supervisor is as important for managers as communicating with direct reports. This course reviews how managers can do so in a career-boosting way.

who should attend?

• Managers and supervisors