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When employee performance is unsatisfactory—despite verbal coaching—managers need to address it appropriately and clearly. If implemented effectively, the performance management process can improve employee behaviour. If the employee continues to underperform, the process can provide a fair and legal basis for discipline or dismissal. However, managers do not always provide consistent and timely performance management, which all too often results in an unfair dismissal, discrimination or harassment claim when an employee is disciplined or dismissed. This course maps out straightforward steps to guide performance management and also takes a close look at how to properly document the process to defend against possible litigation.

who should attend?

• Executives
• Human resources professionals
• Legal staff
• Managers and supervisors